Important Information – Fire Damage – Part One

10/26/2021 (Permalink)

It is important to understand how we proceed following a fire loss at your home or business. We will have a two-part blog series to explain the process. We begin with the following two steps:

Surveying and Pretesting

First, we will walk through the job with you to determine the areas that have been affected. Second, we will pretest the cleanability of surfaces as needed. Pretesting is a SERVPRO of Hannibal process designed to identify those items that will be restorable. Third, we will make a detailed scope and inventory of each affected area. Finally, we will give you a summary of our findings and explain the best steps for restoration.

Extent of Cleaning

We will review the full extent of the smoke damage. However, you and your insurance adjuster have the final say as to the extent of cleaning to be performed. Please consult with us or your adjuster if you have any questions. You will be responsible for payment of anything your insurance company does not cover.

Please look out for our Part Two which explains different ways we clean items in your home including your structure.